Thank you for shopping with Restaurant LuLu Gourmet Products.  Shipping costs and options are offered during the checkout process.  All orders are shipped out of our San Francisco facility via Fedex.  All orders can be tracked online.  For delivery to a PO box, please contact us.

Standard Delivery

Unless expedited service is requested, your order should arrive approximately 5-7 business days after shipping if ordered by 12:00 noon PST.  

Three-Day Select Delivery

If requested, your order can be shipped using a 3 day service.  Your order should arrive approximately 3 business days after shipping if ordered by 12:noon (PST).  Please note that orders placed on three-day delivery after 12:00 noon (PST) Friday, Saturday or Sunday will be processed Monday and should arrive 3 business days after shipping.   A signature may be required and additional charges may be assessed if more than one attempt is made for delivery.

If requested, your order can be shipped using overnight delivery service.  Your order should arrive the next business day after shipping if ordered by 12:noon (PST).  Please note that orders placed on overnight delivery after 12:00 noon (PST) Friday, Saturday or Sunday will be processed Monday and should arrive the next business days after shipping.   A signature may be required and additional charges may be assessed if more than one attempt is made for delivery.

Alaska, Hawaii, Puerto Rico and Guam Deliveries

Your order should arrive in approximately 7 to 10 business days if ordered by 12:00 noon (PST).

International Deliveries

Restaurant LuLu Gourmet Products welcomes international orders.  Delivery transit days will vary depending upon the destination country.  Duties and taxes will be responsibility of the recipient.  Feel free to inquire about shipping rates by emailing us at customerservice@restaurantlulu.com. 

Sales Tax

Sales tax (but not on food items) is automatically applied to your Restaurant LuLu Gourmet Products order in accordance to individual state regulations.

Returns

At Restaurant LuLu Gourmet Products, we want you to be completely happy with your order.  If you are unsatisfied for any reason, we will gladly accept your return of unopened items within 30 days of original purchase for exchange, store credit or refund.  Please contact customer service at 1.888.693.5800 before returning.  Be sure to have your invoice number on hand.  You can also email us at customerservice@restaurantlulu.com.  Securely pack and seal the return merchandise along with invoice in original packaging box.  Send it back to us using a shipping method with tracking service.